Team+2+Selling+Process

=Team 2 - Bostin Biamonte=

1. Meet and Greet
When a customer approaches, we will greet them with a smile and try to make them feel comfortable by being friendly and kind. We will then ask them questions that make them think in order to bring them in and get interested in purchasing the product.

2. Qualifying the Customer's Needs
Are you tired of the same old basketball, the one that gets slippery with little use? Well, we are here to change that. Introducing 'The Basketball That Never Gets Wet', this new basketball of the year uses a material known as Zurcholi which stays dry no matter what.

3. Presentation/Demonstration of Product
The customer might be a little skeptical at first, which is perfectly normal, we will just show them how the product works. We will take a large pitcher and dump water onto the basketball. The water will not stay on the ball, of course, and will stay completely dry. The customer will stare in awe at what has just taken place. We will just smile and get ready for whatever other questions the customer has.

4. Overcoming Customer Objections to the Product
The customer might think that the product is too expensive or make up some type of excuse as to why they shouldn't buy it. We will just tell them that they won't find a basketball like this one anywhere else, it's the first of its kind, and the benefits of it are endless. If they still have objections, then we will try to work with the customer and try to find a way to bargain a deal somehow.

5. Closing
After having spent so much time with the customer, and also by having answered all of their objections, we will now know that they are obviously interested in the product. If they don't tell us or ask us that they want to purchase the product we will try to make a deal or maybe the lower the price in order to find a way to make the sell.

6. Follow Up
We wait about a week after the customer has purchased the product, and ask them how it is for them and how are they doing. If everything is well, then we're a success. If they're not satisfied, they can always come back and return the product, if it is in reasonable shape. Then, we call them periodically again to see if they're still doing well and if they're interested in possibly purchasing another one or receiving a newer, updated version of the product.

Here is my powerpoint presentation:

media type="file" key="PROJECT4.wmv"